1. Our Privacy Commitment
2. What personal information does the German Chamber collect?
In the course of conducting business with you, the German Chamber collects both personal and non-personal information. Personal information is any information that identifies you, or by which your identity could be deduced, including, without limitation, your name, e-mail address, home address, telephone number, age, marital status, gender, income, date of birth, credit card number, and any other information that identifies who you are or would allow someone to contact you. In general, personal information does not include publicly available information, such as business addresses and telephone numbers that are listed in a public directory or made available through directory assistance.
3. Identifying Purposes for Collection of Personal Information
3.1 The German Chamber will make a reasonable effort to specify the identified purposes, either orally or in writing, for which it collects, uses, or discloses your personal information at the time of collection or after collection but before use. The German Chamber will only collect information that is reasonably necessary for the following purposes, additional information may also be collected, with your permission, if appropriate:
(a) to register members and collect membership dues;
(b) to administer German Chamber memberships;
(c) to provide and to communicate information about German Chamber member benefits and services, including, without limitation, sending out newsletters and other relevant information;
(d) to verify the identity of German Chamber members;
(e) to fulfill your requests for products, services or information;
(f) for transaction, billing, and record-keeping purposes;
(g) to provide quality customer service and determine your needs;
(h) to inform and/or register you for up-coming events, programs, and other opportunities that may be of interest;
(i) to update your contact information in the German Chamber database;
(j) to provide business information to jobseekers, institutions and other stakeholders;
(k) to measure and enhance the effectiveness of our marketing endeavors;
(l) to tailor our offerings to your preferences;
(m) to allow you to subscribe to our newsletter or mailing list;
(n) to protect you against fraud or error;
(o) to verify your identity for the purpose of obtaining access to our products and services;
(p) to meet legal, statutory and regulatory requirements; and
(q) such other purposes consistent with the foregoing purposes
3.2 If your personal information is to be used for a purpose not previously identified, the German Chamber will identify and document this purpose prior to such use and will provide you with an opportunity to opt out of this activity. The German Chamber will state the identified purposes in such a manner that you can reasonably understand how the information will be used and disclosed.
5.1 We will only collect, use, and disclose your personal information with your consent except where otherwise permitted or required by law. Your consent is implied if we ask you to provide personal information with a stated purpose.
6. Withdrawing Consent
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note, however, that withdrawing your consent may affect our ability to provide you with the services, products or information that may be of value to you. To withdraw your consent, simply contact us at the e-mail address or address listed in Section 14.1 below.
7.1 The German Chamber will use its best efforts to ensure that personal information is kept as accurate, complete, and up-to-date as is necessary and possible for the purposes for which it is to be used. The German Chamber will provide individuals with reasonable access to their personal information and will update or correct any deficiency. The individual concerned can provide the German Chamber with particulars of any required updates or corrections. (There are limited exceptions to this which are set out in the PIPEDA legislation.)
7.2 The German Chamber will rely exclusively on the representations made by you in determining the completeness, accuracy, and timeliness of the personal information and will have no further obligation to seek independent verification of any personal information supplied by you to the German Chamber.
8. Security Safeguards
8.1 The German Chamber strives to ensure that its security measures will protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, regardless of the format in which the information is held. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the information and will involve, as applicable, physical, administrative, technological, as well as electronic and online security measures.
8.2 The German Chamber assumes no liability if your personal information is stolen, intercepted, altered, misused or otherwise interfered with by a third party.
8.3 All employees of the German Chamber with access to personal information are required, as a condition of their employment, to keep such information confidential.
8.4 The German Chamber shall use reasonable efforts to ensure that upon disposal and/or destruction of records, confidentiality of information shall be maintained.
9. Third Party Links
The German Chamber’s website located at www.germanchamber.ca may provide links to third party websites as a convenience to the user. The inclusion of any link does not imply the German Chamber's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend that you read carefully. We have no control over such websites and therefore assume no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
The German Chamber is committed to being open about its policies and practices with respect to the collection and maintenance of personal information. We are pleased to answer any questions that you may have regarding the collection and maintenance of personal information. Please direct your inquiries to our Privacy Officer.
11. Limitations on Use, Disclosure and Retention of Personal Information
11.1 Personal information will not be used or disclosed for the purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal Information will be retained only for as long as is required or appropriate to fulfill the identified purpose.
11.2 The German Chamber will record any new purpose for which it has obtained an individual’s consent to use, retain or disclose information.
11.4 The German Chamber will establish criteria for the retention of personal information, including, as appropriate, minimum and maximum retention periods.
11.5 Personal information that has been used to make a decision about an individual will be retained for a reasonable period to allow the individual access to the information after the decision has been made.
12. Access to Personal Information
12.1 The German Chamber will respond to any requests for access to information within a within thirty (30) days of your inquiry. We will assist any individual who informs us that they require assistance in preparing a request. We will not, however, respond to frivolous or vexatious requests for access to information. At the time of your request, we will need specific information from you in order to verify your identity before we can provide you with the personal information we hold. We will advise you whether or not we hold your information, and will disclose that information along with particulars with respect to its source, unless such disclosure is prohibited by law.
12.2 While our response will typically be provided at no cost to the individual, depending on the nature of the request and the amount of information involved, the German Chamber reserves the right to impose a cost. In such circumstances, we will inform the individual of the approximate cost to provide the response and proceed upon payment by the individual of the cost. Requested information will be provided or made available to the individual in a form that is clear and understandable.
12.3 In providing an account of third parties to whom the German Chamber may have disclosed personal information about an individual, we will attempt to be as specific as possible. If it is not possible to provide a list of the organizations to which the German Chamber actually disclosed personal information, we will provide a list of organizations to which such information may have been disclosed.
12.4 If an individual successfully demonstrates the inaccuracy or incompleteness of personal information, the German Chamber will amend the information as required. If a challenge is not resolved to the satisfaction of the complainant, we will record the substance of the unresolved challenge. Where appropriate, the amended information or the existence of the unresolved challenge, as the case may be, will be transmitted to third parties having access to the information in question.
12.5 In certain circumstances, the German Chamber may be unable to provide access to some or all of the information it holds about an individual. Such circumstances include: (i) if disclosure would reveal confidential commercial information; (ii) if the information is protected by solicitor-client privilege; (iii) if the information was generated in the course of a formal dispute resolution process; or (iii) if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law. Where permitted, the reasons for denying access to the personal information will be provided to the individual upon request.
This policy was last modified in February 2014.
14. Questions or Concerns
14.1 The German Chamber is responsible for all personal information under its control and has designated Sonia Singh as our Privacy Officer to oversee the German Chamber’s compliance with PIPEDA. Other individuals within the German Chamber may be responsible for the day-to day collection and processing of personal information and may be delegated to act on behalf of the Privacy Officer.
Contact AHK Canada:
480 University Avenue, Suite 1500
Toronto, ON M5G 1V2, Canada
Tel: (416) 598 - 7080
Fax: (416) 598 - 1840
14.2 The German Chamber will investigate all complaints as expeditiously as possible and, if a complaint is found justified, we will take all appropriate measure to resolve the matter to the satisfaction of the complainant.
14.3 If the German Chamber does not resolve the matter to your satisfaction, you may contact:
The Privacy Commissioner of Canada
112 Kent St